Workers Compensation

WorkCover FAQs

What should I do if I am injured at work?

You should report your injury to your employer as soon as possible. You normally must notify your employer within 30 days of your accident. You should arrange an appointment to see your doctor as soon as possible. In order to claim compensation for weekly payments or medical expenses you should complete a Worker’s Injury Claim Form and give it to your employer together with a Certificate of Capacity from your doctor. You should also contact us to obtain advice as to the best way to protect your rights.

What if I am unhappy with a decision made by my WorkCover insurer?

If the insurer refuses or ceases to pay you compensation, you should refer the dispute to the Accident Compensation and Conciliation Service (ACCS). This is a free service. You normally only have 60 days from the date of the decision to refer your dispute to the ACCS. However extension are available. If the matter does not resolve after the conciliation, you should seek legal advice from us concerning referring the matter to court.

What if I am injured travelling to work?

If you are injured on your way to or from work, your injury will not usually be covered under the WorkCover system. However you are entitled to compensation from the Transport Accident Commission (TAC).

Can I consult my own doctor for my work injuries?

You can generally consult the doctors of your choice for the treatment of your work injuries.

How is lump sum compensation for permanent impairment calculated?

The Accident Compensation Act 1985 requires Independent Impairment Assessors to apply the American Medical Association Guides to the Evaluation of Permanent Impairment, 4th Edition when assessing a worker’s level of permanent impairment. A Whole Person Impairment percentage is calculated and then