“I would like to take this opportunity to thank you and your highly qualified staff for all the assistance, compassion and understanding given to me in my recent legal requirements.

Not only did your staff keep me fully informed of all proceedings in a timely manner but they always made themselves available to answer any concerns I may have had. The were extremely professional and courtious in every way and always made me feel that my questions were valid.

I hope you don’t mind but I have taken the liberty of refering your company to several people I have come in contact with during my legal proceedings as well as some friends who may need legal assistance in the future. I was more than happy to recommended your services to them.

I would like to also advise you that one particular staff member (Dianna who is Lisa Treby’s assistant) was the nicest person to deal with, I hope she realises how much support she gave me.

Once again thank you for all your assistance and please feel free to use this letter to allow future clients to see that they are dealing with a totally professional and caring company.

Yours truly

Leah Hayden”