“I would like to say thank you to you and your team on behalf of my mother and me for the positive outcome for Mum’s case.

I know this hasn’t been a straightforward matter, and I appreciate all your efforts and communications over the past couple of years. There were times when I didn’t think we would get anywhere with it, but at least the compensation Mum received will help her out in her day to day life.

I would be more than happy to recommend any friends or relatives to your practice in the future and will contact you if we require your services again.

Once again, many thanks.”